Vinterior is the online marketplace to discover,buy and source furniture with character.
Cancellations and Returns
Our Terms of Sale were designed to treat both Customers and Vendors fairly, in order to make your shopping/selling experience with Vinterior just as exceptional as your items.
To protect yourself from disappointment or something unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything and then again upon delivery or pickup. If you're unsure about an item's condition, dimensions, quantity, or description, send your questions to the seller using the form on the listing page. You can also reach out to [email protected] with your questions before making a purchase.
CAN I CANCEL AN ORDER?
If you are a consumer based in the European Union, you have a legal right to cancel a contract under the Consumer Contracts from the moment you place your order until 14 days after you receive the Goods. This means that during this period, if you change your mind or decide for any other reason that you do not want to purchase the Goods, you can notify us of your decision to cancel the contract and receive a refund.
The right to cancel does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements.
If the buyer cancels an order after an item has already been dispatched for delivery, the costs of delivery are non-refundable.
To cancel the contract, you must let us know you have decided to cancel as soon as possible. This can be done by emailing Vinterior at [email protected] with your order reference.
CAN I RETURN AN ITEM?
If you are a consumer based in the European Union, you can return an item until 14 days after you have received the Goods. To initiate a return, email Vinterior at [email protected]. In your return request, please include the reason for the return, your order reference, the best phone number to call you on, and photos of any damage on the item.
Returns are not accepted on the following types of Goods: items that are personalised, bespoke or made-to-order to your specific requirements.
In case of a return, the costs of delivery (i.e. outbound delivery costs) are non-refundable, unless Vinterior finds that the item was damaged in transportation or determines the listing was inaccurate, misleading, or misrepresented the item.
In case of a return, the buyer is liable for return delivery costs, unless Vinterior finds that the item was damaged in transportation or determines the listing was inaccurate, misleading, or misrepresented the item.
Specifically, Vinterior and sellers cannot be held responsible if an item of furniture cannot gain access to, or does not fit in its intended space. Therefore, we strongly recommend that you measure all access areas prior to making a purchase.
Vinterior is not liable for any damages or loss sustained in transit via third parties.
Please read our Terms of Sale for our full Returns Policy.