Please note that only listings within London are currently accepted. We will notify you when sellers outside of London are able to sell on Vinterior.

MY ACCOUNT:

Return Policy

Our Return Policy was designed to treat both buyers and sellers fairly, in order to make your shopping/selling experience with Vinterior just as exceptional as your items.

To protect yourself from disappointment or something unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything and then again upon delivery or pickup. If you're unsure about an item's condition, dimensions, quantity, or description, send your questions to the seller using the form on the listing page. You can also reach out to [email protected] with your questions before making a purchase.

CAN I CANCEL AN ORDER ?

You can cancel any order that has not yet shipped within 24 hours of purchase for a full refund. As soon as you want to cancel a purchase, simply notify us by email at [email protected] with your order reference.

The cancellation period is extended to 14 days after your receive your item.

CAN I RETURN AN ITEM ?

WHEN WILL I RECEIVE THE REFUND FOR A RETURNED ITEM?

A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed within 14 days of the seller getting the item back.

WHO PAYS FOR RETURN SHIPPING ?

The buyer pays for outbound and return shipping unless Vinterior finds that the item was damaged in transportation.

Specifically, Vinterior and sellers cannot be held responsible if an item of furniture cannot gain access to, or does not fit in its intended space. Therefore, we strongly recommend that you measure all access areas prior to making a purchase. If a piece of furniture is returned because it does not fit, the buyer is responsible for outbound and return shipping costs.

If Vinterior determines the listing was inaccurate, misleading, or misrepresented the item, the seller will be responsible for outbound and return shipping costs.