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Cookie Policy

Dated: 19th August 2022

PLEASE READ THIS POLICY CAREFULLY BEFORE USING OUR WEBSITE.

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. You can review and choose your cookie consent preferences on the cookie banner which appears when you first visit our website.

Unless context otherwise requires, a reference to the website shall be deemed to also refer to a Vinterior Group Limited mobile application (where applicable).

A cookie is a small file of letters and numbers which allows us to store or retrieve information on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies
    • These are cookies that are required for the operation of our website and do not store any personally identifiable information. They include, for example, cookies that enable you to log into secure areas of our website or our services.
    • You can change your browser settings to block or alert you about these cookies, but if you do so some parts of this site may not work for you, for example logging into your account or putting items into your shopping cart.
  • Analytical/performance cookies
    • They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. They also allow us to personalise the Vinterior website and marketing to provide you information on the products you like.
    • Your personal data is not used for these cookies and you cannot be identified as an individual. This is due to the fact that the data is aggregated and anonymised.
  • Functionality cookies
    • These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies
    • These cookies track your browsing behaviour on our website, the pages you have visited and the links you have followed. We will use this information to provide you relevant banner advertising and product recommendations. We may also share this information with third parties for this purpose.
    • The data used by these cookies does not allow us to identify you as an individual as all data used by these cookies is anonymised.

Please note that third parties (including, for example, advertising networks, social media networks like Facebook, Twitter, Instagram and Pinterest, and providers of external services like payment providers and web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. Please review their individual privacy and cookie policies before signing up to or using their sites.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: Google.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Some of the information processed under this Cookie Policy will be considered personal data for the purposes of data protection. To understand how we process your personal data, please see our Privacy Policy.

If you have any questions about our use of cookies, please contact us by email at [email protected].

Why Vinterior?

Curation
Your perfect pieces, picked for you - from thousands of one-of-a-kind finds
Sustainable
Pre-loved means no new materials or manufacturing. Less emissions, and zero waste
Quality
Verified sellers and curated listings bring you the best pieces, built to last
Ready to ship
Cut the long lead times by buying pieces already in circulation
Vinterior guarantee
14-day returns, price match, and free cancellation on every order
Customer service
Direct access to our dedicated UK team, throughout your transaction

Price match guarantee

If you find the same item listed at a lower price (including delivery) elsewhere, we'll match it for you.

For further policy details click here.

Why buy on Vinterior?
  • 14-day return guarantee
  • Top customer service
  • 100% secure payment

How it works

  1. Send a screenshot of the item from the other website with date and time visible.
  2. Send us the link of the item on Vinterior and on the other website.
  3. We'll check that it's the same item from the same seller.
  4. If eligible, Vinterior matches the price.
Request a price match

Hassle free returns

At Vinterior, we understand that sometimes a piece may not be the perfect fit once it's in your home.

That's why we offer a 14-day return policy, allowing you to return any item within 14 days from the date of delivery for any reason.

How it works

  1. Log in to your Vinterior account and navigate to the order page to begin the return process.
  2. Click on "Create a return" and select the item you wish to return from your order history.
  3. Include the reason for the return and attach photos of any damage if the item is faulty.
  4. Submit the return request, and our team will review it before processing your return and refund.
  5. Our team will support you through the return. Providing expert guidance on packing, courier recommendations, and help manage any queries through the process.
View Return Policy