Contact Information

HOW TO CONTACT A SELLER

Vinterior is a marketplace. All products listed are sold by professional furniture dealers in the UK and Europe. If you have a question about a product or an existing order, please contact the seller directly following the instructions below.

You have a question about an item:
You can contact the seller for any questions you may have regarding an item.
To do so, please click Ask the seller a question and select the type of your enquiry in the drop down list on the right-hand side of the product page.
Some items have a UK delivery price, some don’t. If you would like to request a delivery quote, please select request a delivery quote and fill out your postcode and country.

You have already placed your order:
If you have a question about your order, you can contact the seller by completing the following steps:

  • Log into your Vinterior Account
  • Go to My Account which can be found in the top right-hand corner
  • Go to My Orders
  • Locate the correct order and select View Order (if you are unsure of the order reference please check your confirmation email)
  • Go to Contact Seller or View messages

View your conversations:
Once you have sent a message, the seller will receive your message and get back to you as soon as possible.
To view, access or answer your messages, please follow the instructions below:
  • Log into your Vinterior Account
  • Go to My Account which can be found in the top right-hand corner
  • Go to View your messages
  • Hover the mouse over My Account in the top right-hand corner
  • Select Inbox from the drop-down list

Also, when you receive a response to your message, you will also receive an email with the option to View Conversation, if you select this you will be redirected to the enquiry messaging platform.

HOW TO CONTACT VINTERIOR

If you experience any issues with the following, please contact us directly:

  • Unable to checkout
  • Unresponsive seller
  • Issues registering or logging in to your account
  • Bug on the platform
  • Your Trade account
  • Your Seller account
Please review the FAQS prior to contacting Vinterior at [email protected]. Should the answer be already available on the FAQs, your email will not be answered.

STAY CONNECTED

COMPANY INFORMATION

Registered office:

Vinterior Group Ltd
International House
24 Holborn Viaduct
London, EC1A 2BN
United Kingdom

Our office:

Vinterior, Unit 203
116 Commercial Street
London, E1 6NF
United Kingdom

Company number 9647881. Registered in England and Wales.

VAT Registration Number 275 2623 95