Terms And Conditions Of Sale

Last updated: September 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER ON THE VINTERIOR SITE.

Important note on country-specific provisions: This document is structured in two parts. Part 1 (Clauses 1–13 below) sets out the common terms that apply uniformly across all markets. Part 2, set out in the country-labelled sections at the end of this document ("Germany", "France", "Netherlands"), contains additional or replacement provisions that apply only to consumers habitually resident in the relevant country, to the extent required by that country's mandatory consumer-protection law. Please also check whether a section applies to you based on your country of habitual residence before relying on Part 1 alone.

PART 1: TERMS OF SALE

1. These terms

1.1 These terms and conditions of sale ("Terms of Sale") are the terms of sale referred to in the Vinterior Website Terms and Conditions ("Site Terms") and govern the contractual relationship between Vendors and Customers in relation to transactions made using the marketplace website, www.vinterior.co ("Site"), owned and operated by Vinterior Group Limited ("Vinterior").

1.2 Vinterior is not a party to these Terms of Sale. Throughout these Terms of Sale, you, the Customer, are referred to as 'you', and we, the Vendor, as 'we' or 'us'.

1.3 Capitalised words within these Terms of Sale shall have the meaning given to them in the Site Terms.

1.4 Please read these terms carefully before you submit an order for Goods via the Site. These terms tell you how Goods will be provided to you, how you or we may change or end the contract, what to do if there is a problem, how to cancel or return Goods, and other important information.

1.6 If you are a business customer these terms constitute the entire agreement between you and us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms. This clause does not exclude or limit liability for fraudulent misrepresentation, intentional misrepresentation or grossly negligent misrepresentation, or for any representations that cannot be excluded or limited under mandatory applicable law.

1.7 If you are a consumer that purchases Goods from us and we are a Non-Professional Vendor (as defined in the Site Terms) that falls outside the scope of consumer rights legislation that would otherwise apply to a Professional Vendor (as defined in the Site Terms) (e.g. if we do not meet the definition of a trader under applicable consumer protection law), we agree that we shall meet the same consumer rights standards as if we were a Professional Vendor. The purpose of this clause is to ensure that you receive the same level of consumer protection, irrespective of the status of the Vendor. In order to give effect to this clause: (a) these Terms of Sale shall be interpreted accordingly; and (b) where necessary, terms which provide you with equivalent consumer rights under applicable consumer protection legislation shall be deemed to form part of these Terms of Sale.

2. Information about us and how to contact us

2.1 We are permitted by Vinterior to advertise for sale and sell Goods via the Site. Please contact us via Vinterior Site. Our identity, address, telephone number, email address and, where applicable, commercial register details are set out on our vendor profile page on the Site in accordance with applicable pre-contractual information requirements.

2.2 When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 Our acceptance of your order for Goods will take place when you receive a notification that your order has been confirmed, at which point a contract will come into existence between you and us. The confirmation will also include the shipping cost that will be automatically processed on the card provided for the payment of the Goods, unless a collection is organised. If you do not accept the shipping charge you can cancel and receive a full refund, provided that (a) the order has not yet been dispatched, and (b) you cancel within 24 hours of receiving the order confirmation. This is without prejudice to your statutory right of withdrawal under clause 5.

3.2 If we are unable to accept your order, we will inform you of this via the Site and you will not be charged, or will receive a full refund if you have been already charged. This might be because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified.

3.3 You will be assigned an order number to your order and you will be notified what it is when we accept your order. It will help us if you can refer to the order number whenever you contact us (via Vinterior) about your order.

3.4 Please note that if your order contains more than one item, it will be marked as confirmed once all the items have been confirmed, which may include confirmation from multiple Vendors. Each item constitutes a separate contract with the respective Vendor.

4. Providing the goods

4.1 For the purpose of anti-money laundering ("AML") compliance, certain artworks listed on Vinterior may qualify as "works of art" under applicable AML legislation (including, where applicable, Directive (EU) 2018/843 and national implementing laws), including paintings, prints, sculptures, photographs, or other collectible items above a value threshold. These are "qualifying orders".

4.2 On certain "qualifying orders" we may be unable to proceed with the transaction or release the artwork until all required verification has been completed in accordance with applicable AML legislation. In some cases, we may cancel a transaction if the applicable AML requirements cannot be satisfied.

4.3 The expected timeline and costs of delivery will be as displayed to you on items where available, and in the order confirmation email sent to you after we accept your order.

4.4 You will pay for the costs of delivery of Goods unless free delivery is offered or, where available, you choose to collect the Goods. Should you choose to collect the Goods, you are responsible for any collection and transport costs inclusive of any applicable import taxes. Vinterior will have no liability for any collection costs incurred by you.

4.5 The cost of delivery will be displayed on items where available, and in the confirmation email. Vinterior will charge the cost of delivery at checkout, or upon confirmation of the order in cases where items have 'Request a quote' or an estimated cost of delivery. Delivery will be charged on the card used for the payment of the item.

4.6 The cost of delivery is calculated based on the size, weight and fragility of each item and the distance between the Goods location and your delivery address. The costs of delivery may vary depending on access restrictions or the type of courier required.

4.7 Where Goods are delivered to a destination outside the country of dispatch, you may be liable for import duties, customs charges, and local taxes levied by the destination country upon arrival. These charges are not included in the price of the Goods or any delivery charges quoted at checkout and are payable by you directly to the relevant customs or tax authority, unless we have specifically agreed in writing prior to your order that we will cover such charges on your behalf. We are unable to calculate or predict the amount of any such charges prior to dispatch.

If import duties or customs charges remain unpaid and the carrier is unable to complete delivery, the Goods will be returned to us. Any costs of return, including onward delivery charges and any storage or handling fees incurred, will be borne by you and may be deducted from the refund for the original purchase price otherwise due to you.

4.8 Our standard delivery service includes basic packaging and will be carried out by one delivery person delivering the Goods to the outside of the Customer's premises.

4.9 You may request additional delivery requirements at a further cost which will be determined before delivery is carried out.

You will be responsible for informing us of any special request for delivery otherwise delivery will be standard. If we cannot accommodate the request, we will inform you by a message on the Site.

Any change of delivery address is left to the seller's discretion. If you provide an incorrect delivery address or change your mind, please do get in touch with the seller immediately and let Vinterior's Customer Experience Team know by email at [email protected]. The change of address can involve additional delivery costs or be rejected by the seller.

4.10 You may cancel or return your Order in accordance with our Cancellations and Return Policy.

4.11 Subject to 4.5 above, we will deliver Goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order unless otherwise agreed in writing. If the item has not been dispatched within 30 days after confirmation, you may ask for a return of the item at our cost. Please note that we are not liable for damages arising from delays in international transportation or customs clearance that are outside our control. Should your item be held at customs, this shall not affect your statutory rights, including your right to withdraw from the contract after setting a reasonable additional period for delivery in accordance with applicable law.

4.12 We are not responsible for delays outside our control. If our supply of the Goods is delayed by an event outside our control, you will be contacted as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us (via Vinterior) to end the contract and receive a refund for any Goods you have paid for but not received.

4.13 If no one is available at your address to take delivery of the Goods, we will leave you a note informing you of how to rearrange delivery or collect the Goods from a local depot.

4.14 If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract under clause 6 of these terms.

4.15 If you are a business customer, it is your responsibility to inspect the Goods on receipt and report any damage that has occurred during delivery without undue delay after discovery. If you are a consumer, this does not affect your statutory rights in relation to defects. In particular, you are not obliged to inspect the Goods within a certain period of time or to report defects in order to retain your statutory rights. However, we ask you to inform us of any recognisable transport damage as soon as possible in order to make it easier for us to assert our own claims against the carrier.

4.16 Goods will be your responsibility from the time you receive the Goods at the address you provided to Vinterior.

4.17 You own the Goods once Vinterior or its payment providers have received payment in full. Payment will be taken in accordance with the Site Terms.

4.18 We may need certain information from you so that we can supply the Goods to you, for example, proof of ID and address, dates and times and preferred locations for delivery. If so, this will have been stated in the description of the Goods on the Site. We will contact you to ask for this information.

4.19 If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 6 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.

4.20 We will not be responsible for supplying the Goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

4.21 We may have to suspend the supply of Goods where we no longer have the Goods in stock. We will contact you in advance to tell you we will be suspending supply of the Goods.

4.22 You may contact us (via Vinterior) to end the contract for Goods that we have suspended supplying and we will refund any sums you have paid in advance for the Goods.

4.23 We may hold the Goods for you for up to 30 days from the date your order is accepted, unless we have agreed to an extension in writing on the Site. This is up to our sole discretion as the Vendor. If we haven't heard from you with a confirmed address and dispatch instructions by 30 days, we may end the contract under clause 6.1. If we do, you will be refunded the price you paid.

If you'd like us to hold the Goods for longer than 30 days after we accept your order, please request an extension in writing through the Site before the 30 days are complete. We, the Vendor, can accept or refuse an extension at our sole discretion. In the event of an extension, we will clearly agree a new dispatch date, final cut-off date, and any storage fees that may apply for holding the item. Any previously agreed storage fees will need to be paid prior to dispatch of the item or will be deducted from any refund due.

5. Your rights to end the contract

5.1 This clause five is subject to our Cancellations and Return Policy.

5.2 If you are a consumer based in the European Union, you have a legal right to cancel a contract during the period set out below in clause 5.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to purchase the Goods, you can notify us of your decision to cancel the contract via Vinterior and receive a refund for Goods. In the event of cancellation due to a change of mind, you shall bear the direct costs of returning the Goods. If you have handled the Goods beyond what is necessary to establish their nature, characteristics and functioning (such as by waxing, repairing, sanding, or otherwise changing the Goods so that they are different from the condition they were in when delivered), we may claim compensation for any resulting diminution in value, provided that we have duly informed you of your right of withdrawal prior to the conclusion of the contract. The right to cancel does not apply to the following types of Goods, which are non-refundable: (a) Goods that are personalised, bespoke or made-to-order to your specific requirements; or (b) sealed Goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been removed after delivery.

5.3 Your legal right to cancel starts from the date on which you, or a third party designated by you (other than the carrier), receive the Goods. The deadline for cancelling the contract under this clause 5 is 14 days following receipt of the Goods.

5.4 To cancel the contract, you must let us know by creating the return on the Site. Before completing your purchase, you will have been provided with our mandatory Right of Withdrawal information at checkout (available at vinterior.co/right-of-withdrawal). Please read this information carefully before placing your order.

You may also use the model withdrawal form available on the Site to declare your cancellation, but this is not mandatory.

5.5 If you cancel the contract we will refund you the price you paid for the Goods, including the costs of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), as soon as possible and in any event within 14 days after the day on which we receive your notice of cancellation. We may withhold reimbursement until we have received the returned Goods or you have supplied evidence of having sent back the Goods, whichever is the earliest. We may deduct from the refund an amount for any diminution in value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

5.6 You will be refunded using the method you used to pay for the Goods. If Vinterior is unable to use the same method, they may contact you to process payment by bank transfer.

5.7 Even if you are not a consumer who has a right to change their mind, you can still end the contract before it is completed, but you may have to pay us compensation. The contract between us is completed when the Goods are delivered and Vinterior or one of its payment providers has received payment for the Goods.

5.8 Where the Goods received do not conform to their description on the Site you may be entitled to a repair, replacement or refund under our Cancellations and Returns Policy and your statutory rights. Minor variations in colour or texture due to imagery or screen settings are not a defect.

6. Our rights to end the contract

6.2 If we end the contract in the situations set out in clause 6.1, we will refund the price of the item and the delivery, deducting any costs we will incur as a result of your breaking the contract.

7. Your rights in respect of defective goods if you are a consumer

7.1 This clause 7 sets out the statutory rights of consumers habitually resident in a member state of the European Union. If you are a consumer habitually resident in the United Kingdom, your statutory rights in relation to defective Goods are governed by the Consumer Rights Act 2015, including (without limitation) your short-term right to reject the Goods within thirty (30) days of delivery, the reverse burden of proof during the first six (6) months from delivery, and the overall limitation period of six (6) years under the Limitation Act 1980. Nothing in these terms shall affect those statutory rights.

If you are a consumer habitually resident in a member state of the European Union, we are under a legal duty to supply Goods that are in conformity with this contract. Nothing in these terms will affect your statutory rights, including but not limited to your rights to remedies for defects (including the right to subsequent performance, withdrawal from the contract, reduction of the purchase price and damages). The limitation period for claims based on defects shall be two (2) years from delivery of the Goods. For used Goods, the limitation period shall be reduced to one (1) year from delivery, provided that you have been expressly and separately informed of this reduction prior to the conclusion of the contract. This reduction shall not apply in cases of intent, gross negligence, injury to life, body or health, or fraudulent concealment of a defect. This is the default position; see the country-specific section applicable to your country of habitual residence at the end of this document, which may modify the limitation period start date, the treatment of used Goods, or the applicable presumption of non-conformity.

7.2 If you wish to exercise your legal rights to reject defective Goods you must return them to us in accordance with this contract.

8. Your rights in respect of defective goods if you are a business

8.4 Except as provided in this clause 8, and subject to mandatory statutory provisions (including but not limited to liability for intent and gross negligence), we shall have no liability to you in respect of the Goods failing to comply with the warranty set out in clause 8.1. The limitation period for claims based on defects of the Goods shall be one (1) year from delivery, except in cases of intent, gross negligence, injury to life, body or health, fraudulent concealment of a defect, or claims under applicable product liability legislation.

8.5 These terms shall apply to any repaired or replacement Goods supplied by us under clause 8.2.

9. Price and payment

9.1 The price of the Goods (which includes VAT, if applicable) will be the price indicated on the order pages when you placed your order on the Site. We take all reasonable care to ensure that the price of the Goods advised to you is correct. The cost of the shipment will be charged on the card used for the item at checkout, or when we confirm the order in cases where the item has 'Request a quote' or an estimated shipment cost. You will receive a confirmation message with all shipping information. If the card payment fails, Vinterior will contact you to request alternative payment details. If you require an invoice for your purchase, please request it via the Site.

9.2 If the rate of VAT changes between your order date and the date we supply the Goods, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

9.3 If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law, or set-off with undisputed or legally established counterclaims).

9.4 You will be charged interest on any overdue payments at the applicable statutory rate: for consumers habitually resident in England and Wales, at a rate of five (5) percentage points above the Bank of England Base Rate from time to time; for consumers habitually resident in a member state of the European Union, at a rate of five (5) percentage points above the applicable European Central Bank base interest rate from time to time; for business customers, at a rate of nine (9) percentage points above the Bank of England Base Rate from time to time. Interest shall accrue daily from the date payment becomes overdue. This is the default position; see the country-specific section applicable to your country of habitual residence at the end of this document, which may specify a different statutory interest rate.

9.5 If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any default interest until the dispute is resolved. Once the dispute is resolved we will charge you default interest on correctly invoiced sums from the original due date.

9.6 All online credit card payments will be conducted in accordance with the Payment Card Industry Data Security Standards.

10. Our responsibility for loss or damage suffered by you if you are a consumer

10.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer as a result of our breach of this contract or our failure to use reasonable care and skill. In cases of slight negligence, our liability shall be limited to the breach of material contractual obligations, i.e. obligations the fulfilment of which is essential for the proper performance of the contract and on the compliance with which you may regularly rely. In such cases, our liability shall be limited to the typically foreseeable damage at the time of conclusion of the contract.

10.2 Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.3 We do not exclude or limit liability for: death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; fraud or fraudulent misrepresentation; intent or gross negligence; breach of your statutory rights in relation to the conformity of the Goods, including the right to receive Goods which are as described and match the information we provided to you and which are free from defects in accordance with the applicable statutory requirements; or for defective products under applicable product liability legislation.

10.4 If you are a consumer we only supply the Goods for domestic and private use. If you use the Goods for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 11.

11. Our responsibility for loss or damage suffered by you if you are a business

11.2 To the extent permitted by mandatory applicable law, and except to the extent expressly stated in clause 8.1, any warranties or guarantees beyond those expressly set out in these terms are excluded. This exclusion does not apply to mandatory statutory warranty rights or to liability for intent or gross negligence.

12. How we may use your personal information

12.1 We will use the personal information you provide to us in accordance with all applicable data protection laws and regulations and the Vendors' own privacy policy. We may share necessary information with relevant authorities as required under applicable AML laws and regulations.

13. Other important terms

13.1 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.2 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. In such event, the parties shall negotiate in good faith to replace the unlawful or unenforceable provision with a valid and enforceable provision that achieves, to the greatest extent possible, the economic and legal objectives of the invalid or unenforceable provision.

13.3 These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by the laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. If you are a consumer, the choice of English law shall not deprive you of the protection afforded by any mandatory provisions of the law of the country in which you habitually reside that cannot be derogated from by agreement. Nothing in these terms affects your right, if you are a consumer habitually resident in an EU member state, to bring legal proceedings before the courts of your country of habitual residence.

13.4 If you are a business, the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims).

13.5 The European Commission provides a platform for online dispute resolution (ODR) which is available at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless otherwise required by law.

13.6 Order of priority between Part 1 and Part 2. In the event of any conflict or inconsistency between the provisions of clauses 1 to 13 above (Part 1) and a country-labelled section set out below (Part 2), the relevant Part 2 section shall prevail, but only in respect of, and only to the extent applicable to, consumers habitually resident in that country. For all other Customers, Part 1 shall continue to apply in full. Part 2 applies in place of or in addition to the equivalent provision(s) of Part 1, to the extent required by the mandatory law of the relevant country.

PART 2: COUNTRY-SPECIFIC PROVISIONS

Germany

Where you are a consumer habitually resident in Germany, the following provisions apply in place of or in addition to the equivalent provision in the main body (Part 1), to the extent required by mandatory German law.

G1. AML thresholds (clause 4.1)

For the purpose of anti-money laundering ("AML") compliance, certain artworks listed on Vinterior may qualify as "works of art" under Directive (EU) 2018/843 and its German implementing legislation (Geldwäschegesetz, "GwG"), including paintings, prints, sculptures, photographs, or other collectible items above a value threshold. These are "qualifying orders" for the purposes of clause 4 above.

G2. Right to reject defective Goods (clause 7)

If you are a consumer habitually resident in Germany, we are under a legal duty to supply Goods that are in conformity with this contract. Nothing in these terms will affect your statutory rights, including but not limited to your rights to remedies for defects under the German Civil Code (Bürgerliches Gesetzbuch, "BGB"), including the right to subsequent performance (Nacherfüllung), withdrawal from the contract, reduction of the purchase price and damages. The limitation period for claims based on defects shall be two (2) years from delivery of the Goods. For used Goods, the limitation period shall be reduced to one (1) year from delivery, provided that you have been expressly and separately informed of this reduction prior to the conclusion of the contract. This reduction shall not apply in cases of intent, gross negligence, injury to life, body or health, or fraudulent concealment of a defect.

G3. Liability standard (clauses 10 and 11)

In cases of slight negligence, our liability shall be limited to the breach of material contractual obligations (wesentliche Vertragspflichten), i.e. obligations the fulfilment of which is essential for the proper performance of the contract and on the compliance with which you may regularly rely. In such cases, our liability shall be limited to the typically foreseeable damage at the time of conclusion of the contract. This limitation shall not apply to liability for intent, gross negligence, injury to life, body or health, or under applicable product liability legislation.

G4. Statutory interest (clause 9.4)

Interest on overdue payments owed by consumers habitually resident in Germany shall accrue at a rate of five (5) percentage points above the applicable base rate of the European Central Bank (Basiszinssatz), in accordance with Section 288 BGB, accruing daily from the date payment becomes overdue.

G5. Online dispute resolution and mediation

The European Commission's online dispute resolution (ODR) platform is no longer operational. We are neither obliged nor willing to participate in dispute resolution proceedings before a German consumer arbitration board (Verbraucherschlichtungsstelle), unless otherwise required by mandatory German law.

France

Where you are a consumer habitually resident in France, the following provisions apply in place of or in addition to the equivalent provision in the main body (Part 1), to the extent required by mandatory French law.

F1. Legal guarantee of conformity and hidden defects (clause 7)

If you are a consumer habitually resident in France, nothing in these Terms of Sale limits or excludes your mandatory statutory rights under French law, including the legal guarantee of conformity (garantie légale de conformité, Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (garantie des vices cachés, Articles 1641 et seq. of the French Civil Code). Any lack of conformity appearing within twenty-four (24) months of delivery (twelve (12) months for used Goods) is presumed to have existed at the time of delivery, subject to any specific evidentiary rules applicable to used Goods under mandatory French law. The statutory information notices required by French law in respect of these guarantees shall be provided to you before the conclusion of the contract.

F2. Consumer mediation (clause 13.5)

If you are a consumer habitually resident in France, you may have the right to refer any unresolved consumer dispute to the competent French consumer mediator (médiateur de la consommation), whose contact details must be inserted before publication, free of charge, in accordance with applicable French consumer law. The relevant mediator's contact details will be made available on the Site or otherwise provided to you before conclusion of the contract.

Netherlands

Where you are a consumer habitually resident in the Netherlands, the following provisions apply in place of or in addition to the equivalent provision in the main body (Part 1), to the extent required by mandatory Dutch law.

N1. Withdrawal function (clauses 5.4 and 13)

Since 19 June 2026, Dutch law (Article 6:230oa of the Dutch Civil Code ("DCC"), implementing Directive (EU) 2023/2673) requires that a clear, permanently accessible digital withdrawal function be made available on the Site. In addition to creating a return on the Site as described in clause 5.4, we will provide a clearly visible and easily accessible "cancellation button" or equivalent digital function, worded in unambiguous terms, enabling you to exercise your right of withdrawal in accordance with Article 6:230oa(1) DCC.

N2. Limitation period for defects; no separate regime for used goods (clause 7)

You must notify us of a defect within a reasonable time after discovering it (a notification within two months of discovery is always considered timely), failing which your rights based on non-conformity may lapse, in accordance with Article 7:23(1) DCC. The limitation period for claims based on non-conformity of the Goods shall be two (2) years from the date on which you notified us of the defect, in accordance with Article 7:23(2) DCC (not from the date of delivery).

N3. Remedies for non-conforming Goods (clause 7.2)

If the Goods do not conform to this contract, you may request that we repair or replace them, free of charge, in accordance with Article 7:21 DCC. To enable us to do so, you are required to make the Goods available to us; we will arrange collection at our own cost.

You may dissolve the contract or request a reduction of the purchase price, in accordance with Article 7:22 DCC, where: (a) repair or replacement is impossible or cannot reasonably be required of us; (b) we have failed to complete the repair or replacement, or have refused to bring the Goods into conformity; (c) the Goods still do not conform to the contract despite our attempt to repair or replace them; (d) the lack of conformity is so serious that it justifies an immediate reduction of the purchase price or dissolution of the contract; or (e) we have stated, or it is clear from the circumstances, that we will not repair or replace the Goods within a reasonable time or without significant inconvenience to you.

N4. Statutory interest (clause 9.4)

Interest on overdue payments owed by consumers habitually resident in the Netherlands shall accrue at the statutory interest rate applicable to consumer contracts under Article 6:119 of the Dutch Civil Code, accruing daily from the date payment becomes overdue.

N5. Notice of non-conformity (clause 4.15)

If you are a consumer habitually resident in the Netherlands, notice that the Goods do not comply with the contract must be given within a reasonable time after discovery, in accordance with Article 7:23 DCC. Notice given within two (2) months of discovery is deemed to have been given in good time.

N6. Online dispute resolution (clause 13.5)

The European Commission's online dispute resolution (ODR) platform is no longer operational. If you are a consumer habitually resident in the Netherlands and wish to pursue an unresolved dispute, you may contact us directly via the Site or bring proceedings before the competent Dutch court in accordance with clause 13.3, or, where applicable, a recognised Dutch dispute resolution body.