Orders will normally be shipped out within 3 working days, all UK orders are next day shipping. Larger orders may be delivered by private courier or pallet service so please allow a longer delivery and dispatch time. All our orders are extremely well packed and time and care is taken to ensure that your order arrives safely to you. In the unfortuante case you order is damaged we can open a claim with the courier and get the item either refunded or repaired (UK orders only). We cannot however refund any breakages to fragile items such as glass as insurance cannot be provided from the courier.